[CLIENT TO HAVE LAWYER REVIEW]
Contact
What this needs to say, and why each part matters. Nothing below is final wording.
Support email and response time
Gap for review: The support address and a response time the client can actually staff. §11.6: a stated time that is routinely missed does more damage than not stating one.
Legal entity and registered address
Gap for review: §11.4 - required here, in the footer and in the Terms. §14 Q4 is still open.
What to include when contacting support
Gap for review: The email address used on the form, so support can find the record without a back-and-forth. There is no order reference, because there is no order.
Opting out of calls, SMS and email
Gap for review: §11.5 - a working opt-out route that is honoured immediately, and who to contact to exercise it. This is a legal obligation, not a courtesy.
Data requests
Gap for review: Where access and deletion requests go, cross-referencing the Privacy Policy, and the turnaround.
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